LG-Nortel IPECS IP Telephone system

– EASY TO USE, RICH IN FEATURES

The intelligence, power and user friendliness of the iPECS gives you the ability to ensure your staff have the features they need to communicate effectively and callers get the level of service you want them to receive.

Feature Rich

The iPECS offers the rich feature set developed on the traditional TDM phone systems and more. With basic features such as one touch transfer to more advanced features such as call screening as messages are being left on the built-in voice messaging service, the Ipecs provides you with the tools to make work a little easier.

Auto Attendant

The multi-layer auto attendant can automatically answer calls and play company-specific announcements to callers. Up to 20 announcements can be recorded offering the caller options to select the one that best suits them. By pressing a single digit they can transfer to reception, to a department, off-net to a mobile or to leave a message.

To present a professional image of your company, the iPECS supports the uploading of professionally recorded announcements and messages for the Music-on-Hold (MOH) source, so callers will hear your selected messages when they are on hold or waiting in queue.

Integrated Voice Mail

The iPECS integrated voice mail provides the features to meet the needs of most organisations such as time and date stamping, forwarding messages with commentary, one touch dialling to call back the number of the person who left the message, password protection, call screening and remote access.

ACD – Automatic Call Distribution

If you operate a call centre, it is possibly the communication hub of your business. The iPECS standard software includes advanced ACD functionality for you to manage this important resource. Some of the available features include call monitoring by the supervisor, agents logging into multiple groups, re-routing of queued calls to new destination by the supervisor and the ability of the caller in a queue to dial out of the queue on receiving their second announcement.

Call Centre Features & Statistics availbale on Standard Software

• Number of calls in queue
• Longest and average queued calls
• Number and total time when all agents were busy
• Average ring and service time
• Total calls
• Number of unanswered calls

Ez-Attendant

The iPECS PC based attendant console can help process calls quickly and accurately in high call volume environments. It supports up to 5 attendants and integrates databases from Microsoft Outlook, Excel, Access, ACT! or Goldmine.

Ez-Attendant will match up the incoming CLI to the name of the caller on your database so your receptionist can see who the callers are in the queue. It displays the status of all handsets, including those on other sites that are networked, so your receptionist can see at a glance who is on the phone before transferring calls.

Your attendant can attend to calls via an LCD touch screeen, their handset, PC using the mouse or by assigning “hot key” functions such as answer, transfer, hold etc to any of the keys on the keyboard. The Ez-Attendant also provides basic system administration features such as the ability to change the class of service of handsets, change the extension name display, adjust the time and day, program flexible buttons on any handset and send SMS messages to SoftPhone, WiFi and display IP handsets.

Unified Messaging

The iPECS and the AriaMail2 Flexicall Manager provides advanced applications including unified messaging, SMS service to mobile phones in addition to advanced voice mail and auto attendant functionality.

Receive your voice mail as an email attachment and manage them through Outlook. The business traveller who can access their email can now manage their voice mail from anywhere in the world.

With the Web based mobile phone SMS service you can send and receive SMS messages to and from your desktop. Ideal for sending SMS messages to sales people who are on the road and don’t get the change to check emails during the day.

Multi-Media

The iPECS brings Point-to-Point video conferencing to your desktop. Conference your colleagues into a video conference call at the convenience of your own desk or any where you have a broadband service and use the VideoPhone’s collaborative file sharing feature to step them through a presentation or collectively work on a project.