ShoreWare Contact Center
ShoreWare Contact Center applications provide a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities. The virtual contact center is now a reality as ShoreWare Contact Center enables organizations to route incoming contacts to the most appropriate agent in a multisite contact center, regardless of location.
Workgroup
Attractive entry-level solution with simple yet powerful informal call center capabilities, and reporting and supervisor capabilities.
Contact Center
Powerful inbound call center solution with advanced routing, scheduled and abandoned callback features, supervisor real-time management tools and historical measurement tools.
Enterprise Contact Center
Advanced multimedia solution with voice/Web/e-mail routing, outbound campaigns, CRM integration, intuitive scripting and self service modules.
Syntellect Customer Interaction Management
Premium solution with distributed multimedia queueing (including fax/tasks), highly resilient, interaction analytics and advanced speech applications.
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